Frequently Asked Questions (FAQ)
Ordering and Shipping
1. How do I place an order on Kizioo?
Placing an order with Kizioo is easy! Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.
2. Can I modify or cancel my order after it has been placed?
Unfortunately, once an order is placed, it enters our processing system quickly. Therefore, we are unable to modify or cancel orders once they have been confirmed. Please double-check your order before completing the purchase.
3. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
4. What are the shipping costs?
Shipping costs vary depending on your location and the shipping method selected. You can view the shipping costs during the checkout process before finalising your purchase.
Returns and Exchanges
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within [X] days of receiving the product. Please visit our [Returns & Exchanges](#) page for detailed instructions.
6. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [support@kizioo.com](mailto:support@kizioo.com) with your order number and details about the issue. We'll guide you through the process.
7. Are there any items that cannot be returned?
Certain items, such as personalized or custom-made products, may not be eligible for return. Please refer to our Returns & Exchanges Policy page for a comprehensive list of items ineligible for return.
Account and Security
8. How do I create an account on Kizioo?
To create an account, click on the "Account" icon at the top of the page and select "Create Account." Follow the prompts to enter your information and create a password.
9. Is my personal information secure?
Yes, your privacy and security are of utmost importance to us. We use industry-standard encryption to protect your personal information. For more details, please review our Privacy Policy
